Shipping policy

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

DELIVERY RATES

We offer FREE SHIPPING for all orders above $80 within the continental US. A flat shipping fee of $6.99 will be applied for all orders under $80.

Only USPS or UPS are available for shipping.

 

INTERNATIONAL SHIPPING 

Shipping countries on our website are limited to the continental US and Canada. Standard shipping to Canada is $25.00. Free shipping code will not be applied to Canada delivery. 

Please note that a-ddictbeauty.com is not able to deliver shipment to P.O Boxes or APO/FPO addresses, military states or U.S. territories. 

International shipments may be subject to import taxes, duties, and customs fees, which are leived once the package reaches the country of destination. Please note that import taxes, duties and customs fees are totally the buyer's responsibility. 

DELIVERY TIMES

1. Shipping Time: 3-10 business days.
   We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
   
   
2. No delivery charges will incur for an order canceled before the order is fulfilled.

 

For any further questions or requests concerning your order and its delivery, please contact our customer service at cs@a-ddictbeauty.com. 

 

FAQ

1. My order was shipped but I have not received it.

If order is marked as delivered but you still do not have your products, a few things may have occurred:
- Your delivery person may have put your package somewhere discreet for security.
- Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way– we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.
- A neighbor, roommate, or doorman may have accepted the package for you.

If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

• File a claim on USPS: click the link here
• Via phone number (1-800-275-8777)

Let them know you did not receive your package and follow up with their recipient claim process. Once this is complete, please let us know by reaching out to cs@a-ddictbeauty.com.

 

2. One or more items are missing from my order. 

We are sorry we left out a product from your order.
Please email customer service at cs@a-ddictbeauty.com, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details:

• your name, order number, and the product(s) missing from your order