Refund policy

RETURNS & REPLACEMENTS

If your order goes missing or arrives damaged or defective, we can assist with a refund or replacement. If you have another issue with one of our products, you may return it within 15 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.

1. Only products purchased on the A'ddict can be returned for a refund or replacement.
2. We cannot accept items purchased from another retailer for a refund or replacement.
3. A'ddict accepts returns on unopened, unused items within 30 days of the original purchase date only. We are not able to offer returns or exchanges on Sample Sets at this time. We cannot accept partially used products or products with broken seals.
4. Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.
5. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
6. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
7. If you have yet to receive your refund, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
8. For other inquiries please contact us at cs@a-ddictbeauty.com